Shipping and Returns
SHIPPING & HANDLING
We charge $7.50 to ship a single-item order using domestic ground service. For additional items, we charge only $4.00 per item.
For 2-Day Air add $10, for Next-Day Air add $20.
DELIVERY
Items ordered together may be shipped separately. You will be informed of any delays. For deliveries within the Continental USA, we will ship your order via UPS. For deliveries to Hawaii and Alaska, we will ship via USPS Priority Mail. Sorry, we do not ship to P.O. boxes. Please allow up to 7-10 days for delivery of in-stock items. Should an order be delayed or backordered we will contact you promptly. RUSH DELIVERY. We offer Next Day Air or Second Day Air service for in-stock items. Add $20 per shipping address for delivery one business day after shipping. Add $10 per shipping address for delivery two business days after shipping. Orders must be placed before 12pm Pacific and are subject to product availability. Verification of credit card billing and shipping name and address is also required. Please call Customer Service for more information.
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INTERNATIONAL DELIVERY
International orders are accepted using US$ and will be shipped via USPS Express Mail delivery. Next Day and 2-Day shipping are not available for International orders. The following shipping charges apply:
INTERNATIONAL SHIPPING & HANDLING (Excluding Canada - please see below for Canadian rates.)
$45 for the first item. $10 added for each additional item.
Canadian Orders
Orders to Canada are shipped via USPS Express Mail. Shipping to Canada is $20 for the first item, $5 for each additional item.
International Orders
We must be able to verify your billing/shipping name and address with the credit card issuer. We ship via USPS Express Mail, and orders typically arrive within 7-14 business days. We do not ship Next Day or Two Day Air Internationally. If you have questions about International Orders please contact us.
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Returns
We want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, simply return the merchandise within 30 days in its original condition. We will happily exchange your order or refund your purchase price.
Exchanges & Refunds
To return a selection for an exchange or refund, there are two options:
Option #1
Affix the PRE-ADDRESSED RETURN SMART LABEL included with the shipment to the outside of the package. Drop your package in the US MAIL by giving it to your MAIL CARRIER or by taking the package to your local POST OFFICE. We will then subtract the cost of return shipping from your total credit. The fee for returning a single pair of shoes is $7.95. For two or more pair, the fee is $11.95.
Option #2
Simply send back your purchase using a carrier of your choice in its original condition within 30 days along with the original receipt to:
Beren Shoes, Inc.
Returns Department
375 Alabama St. #150
San Francisco, CA 94110
No additional shipping charges will be applied for exchange orders when the shipping address is within the continental U.S.. Normal shipping charges will be applied for exchange orders from addresses outside the United States and also for addresses in Alaska and Hawaii. Returned items will be credited to the original method of payment, excluding shipping charges. Please be sure to indicate the reason on the Return/Exchange form. For your protection, we advise that you ship with a carrier that provides insurance and a tracking number for your package.
We charge $7.50 to ship a single-item order using domestic ground service. For additional items, we charge only $4.00 per item.
For 2-Day Air add $10, for Next-Day Air add $20.
DELIVERY
Items ordered together may be shipped separately. You will be informed of any delays. For deliveries within the Continental USA, we will ship your order via UPS. For deliveries to Hawaii and Alaska, we will ship via USPS Priority Mail. Sorry, we do not ship to P.O. boxes. Please allow up to 7-10 days for delivery of in-stock items. Should an order be delayed or backordered we will contact you promptly. RUSH DELIVERY. We offer Next Day Air or Second Day Air service for in-stock items. Add $20 per shipping address for delivery one business day after shipping. Add $10 per shipping address for delivery two business days after shipping. Orders must be placed before 12pm Pacific and are subject to product availability. Verification of credit card billing and shipping name and address is also required. Please call Customer Service for more information.
________________________________________
INTERNATIONAL DELIVERY
International orders are accepted using US$ and will be shipped via USPS Express Mail delivery. Next Day and 2-Day shipping are not available for International orders. The following shipping charges apply:
INTERNATIONAL SHIPPING & HANDLING (Excluding Canada - please see below for Canadian rates.)
$45 for the first item. $10 added for each additional item.
Canadian Orders
Orders to Canada are shipped via USPS Express Mail. Shipping to Canada is $20 for the first item, $5 for each additional item.
International Orders
We must be able to verify your billing/shipping name and address with the credit card issuer. We ship via USPS Express Mail, and orders typically arrive within 7-14 business days. We do not ship Next Day or Two Day Air Internationally. If you have questions about International Orders please contact us.
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Returns
We want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, simply return the merchandise within 30 days in its original condition. We will happily exchange your order or refund your purchase price.
Exchanges & Refunds
To return a selection for an exchange or refund, there are two options:
Option #1
Affix the PRE-ADDRESSED RETURN SMART LABEL included with the shipment to the outside of the package. Drop your package in the US MAIL by giving it to your MAIL CARRIER or by taking the package to your local POST OFFICE. We will then subtract the cost of return shipping from your total credit. The fee for returning a single pair of shoes is $7.95. For two or more pair, the fee is $11.95.
Option #2
Simply send back your purchase using a carrier of your choice in its original condition within 30 days along with the original receipt to:
Beren Shoes, Inc.
Returns Department
375 Alabama St. #150
San Francisco, CA 94110
No additional shipping charges will be applied for exchange orders when the shipping address is within the continental U.S.. Normal shipping charges will be applied for exchange orders from addresses outside the United States and also for addresses in Alaska and Hawaii. Returned items will be credited to the original method of payment, excluding shipping charges. Please be sure to indicate the reason on the Return/Exchange form. For your protection, we advise that you ship with a carrier that provides insurance and a tracking number for your package.